Complaints Procedure

We will make every effort to ensure that the service and goods you receive from us are faultless. But in the extremely rare case you don’t feel we have met these standards, please follow the complaints procedure.

Please call and speak to Richard Billington or Julie Adams on 01772 885775.

If you feel your complaint hasn’t been resolved, please put the details in writing to:

Mr Richard Billington
Clifford Ward Funeral Directors
Mount Pleasant
Corporation Street
Preston
PR1 2UQ

We will look into your complaint within 10 working days. You may receive your response via telephone, email, or you may be invited for a face-to-face meeting to discuss in further detail.